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Shipping & Returns

Don’t worry, we ship worldwide from the European Union. Your orders will be delivered by UPS Standard or UPS Express service. As our products are crafted especially for you, please note that the delivery intervals mentioned below include both the manufacturing and the transit time until the products will arrive to you. Currently, there are two delivery options - the standard delivery option that takes 7 days and the express delivery that usually takes 3 days. Please note that there are some countries where only the express delivery option is available. For shipments outside European Union there might be customs duties, which are the responsibility of the buyer. Please check if there are any customs duties for beauty products acquired from the European Union. The list of countries we currently ship to: Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores,  Bahrain, Barbados, Barbuda (Antigua), Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Central African Republic, Ceuta, Chad, Channel Islands (Guernsey), Channel Islands (Jersey), Chile, People's Republic of China, Colombia, Comoros, Congo (Brazzaville) Democratic Republic of Congo, Cook Islands, Costa Rica, Côte d'Ivoire (Ivory Coast), Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, England, Equatorial Guinea, Estonia, Ethiopia, Faroe Islands, Fiji Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Holland (The Netherlands), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast (Côte d'Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, South Korea, Kosovo, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Melilla, Mexico, Micronesia, Moldova, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Northern Ireland, Northern Mariana Islands, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Rwanda, Samoa, San Marino, Saudi Arabia, Scotland, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic, Slovenia, Solomon Islands South Africa, Spain, St. Barthelemy, St. Christopher (St. Kitts), St. Croix (US Virgin Islands), St. Eustatius, St. John (US Virgin Islands), St. Kitts (St. Christopher), St. Lucia, St. Maarten, St. Martin (Guadeloupe), St. Thomas (US Virgin Islands), St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Tahiti, Taiwan, Thailand, Tortola (British Virgin Islands), Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Island, Ukraine, Union Island (St. Vincent and the Grenadines) United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu Venezuela Virgin Gorda (British Virgin Islands), Virgin Islands (US), Wales.

All EBENESS made-to-order products cannot be returned or exchanged because of the custom configured nature of our products. Please check your products upon receiving them. In case you receive a faulty product, please contact us within 24 hours of delivery.